Madrid Home Stay - Policies & Guidelines
To ensure that your home stay experience with one of our Spanish families will be enjoyable, we have set up some responsibilities and rules for all parties.
Responsibilities & Guidelines
Responsibilities of the home stay family
- Make sure you have a room that includes a bed, desk, lamp, and closet

- Make sure the room will be clean on your arrival
- All facilities are in good condition
- The meals will be prepared for the guests (breakfast, lunch/dinner)
- The meals are balanced, varied and adequately sized portions
- One laundry service per week done by the family or the guest
Resident responsibilities
- Keep the room clean and tidy during your stay
- Respect the family, their customs and way of living
- Respect the rules of the family like e.g. the meal times
Our responsibilities
- Provide the home stay family with the necessary information about the guest they will be receiving before arrival
- Provide the guest with all the information necessary to safely arrive to the home stay family
- Make sure the home stay family fulfils the guest requirements
- Do all possible to make sure that the relationship between the home stay family and their guest is as pleasant and satisfactory as possible
General Guidelines
- Please be polite, respectful and friendly to the home stay family and respect their privacy
- Use of facilities (kitchen, bathroom, laundry, telephone etc) in consultation with the family
- Please communicate with the family regarding smoking, playing music and other possible house rules
- Do not bring any strangers home without permission from the family
- Do not disturb others
Cancellation
Cancellations and changes to reservations can be made under the following conditions:
- The deposit will only be refunded if the reservation is canceled 30 days before arrival.
- If a resident wishes to leave the home stay family before the end of the reservation period, s/he should give a at least 30 days prior written notice and make the corresponding payment until the last day of notice period. In this case the deposit will be returned.
- If a resident wishes to leave the home stay family before the end of the reservation and gives less than one moth prior written notice, the deposit will not be refunded.
- Already paid rental amounts will not be refunded under any circunstance.
Eviction
Madrid Home Stay reserves the right to evict a guest from their home stay family without any type of refund in case of:
- Violent behavior towards the family, friends of the family or other guests.
- Serious lack of respect towards the family, their properties, friends of the family or other guests.
- Any other kind of misbehavior.
- Non-payment.